Terms of Service

Last updated: 17 August 2026

These Terms of Service (“Terms”) are a legally binding agreement between you and Chillhop Music B.V., Piet Heynsplein 7, 3024 RH Rotterdam, the Netherlands, Chamber of Commerce 69576610 (“Chillhop”, “we”, “us” or “our”).

They govern your use of the Chillhop Platforms and the content, software and services we make available through them (together, the “Service”). Please also read our Privacy Policy.

1. The agreement

By accessing or using any part of the Service, creating an account, or clicking to accept these Terms, you agree to these Terms, the Privacy Policy, and any additional terms that apply to a feature you use (including the Chillhop Creators Terms if you join that programme).

If you do not agree, do not use the Service.

If you use the Service on behalf of an organisation, you confirm that you have authority to bind that organisation, and “you” includes that organisation.

2. Platforms covered

These Terms apply to all of the following (the “Chillhop Platforms”):

chillhop.com and its pages and sub-sites that we operate;
chillhop.city, including builds that are still under development;
app.chillhop.com, including the web app and the authentication pages used by our mobile applications; and
official Chillhop mobile applications that sign in through the same login API.

These properties share one login API and one user-statistics system. An account you create on any of them is a single Chillhop account and is subject to these Terms everywhere it is used.

shop.chillhop.com is a separate shop on a different platform. Purchases there are governed by that shop’s own terms and privacy notice. A shop account is not a Chillhop Platform account.

Some mobile applications may also show an end-user licence or store-required rules. If those rules conflict with these Terms on a point required by Apple or Google, the store rules apply for distribution of that app. These Terms still govern your Chillhop account and our content.

3. Eligibility

You must be at least 16 years old to create an account or use features that collect personal data. If you are under 18, you confirm that you have permission from a parent or guardian to use the Service and to accept these Terms.

You must be able to form a binding contract and you must not be barred from using the Service under the laws of the Netherlands or your country of residence.

4. Your Chillhop account

4.1 One shared account

We operate a shared login API. The same Chillhop account is used on chillhop.com, chillhop.city, app.chillhop.com and related mobile apps. Your profile, playlists, likes, presets, creator connections and user statistics (including listening and usage activity) are stored against that single account and are available across those Platforms, as described in the Privacy Policy.

4.2 Registration

You must provide accurate information and keep it up to date. You may sign in with email (including a one-time login code) or with a supported third-party provider such as Apple, Google, YouTube or Twitch.

4.3 Security

You are responsible for activity that occurs under your account. Keep your email inbox, devices and any password under your control. We will never ask you for your password in an unsolicited message. Tell us immediately at [email protected] if you think someone else is using your account.

4.4 Limits

You may not:

create an account for another person without their permission, or impersonate anyone;
create multiple accounts to evade a limit, suspension or the Creators rules;
sell, transfer or sublicense your account; or
share login credentials.

4.5 Deletion

You may delete your account through the Service or by contacting us. Deletion on one Chillhop Platform deletes the shared account on the others, subject to data we must keep as described in the Privacy Policy.

5. The Service

The Service lets you stream, browse and otherwise experience Chillhop music, artwork, livestreams, editorial content and related features. Some features — including saving playlists, liking tracks, livestream presets, community programmes, chat, and Chillhop Creators — require an account.

Unless you have a separate written licence from us, or you are using the Service under the Chillhop Creators Terms, the Service is for your personal, non-commercial use only.

We may add, change or remove features, catalogs, livestreams or Platforms. chillhop.city and other experiences may be experimental. We do not promise that any particular feature will remain available.

6. Your licence to use the Service

We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service for the purposes allowed by these Terms, on devices you own or control.

This licence does not give you any ownership of the Service or of any music, artwork, software, trademarks or other content. If you breach these Terms, the licence ends immediately.

7. Music and other content

All music, artwork, video, livestreams, text, software, metadata and other materials made available through the Service (“Content”) are owned by Chillhop or our licensors and are protected by copyright and other laws.

Unless a separate licence (including the Chillhop Creators Terms) expressly allows it, you may not:

download, copy, rip, record, scrape or redistribute Content except for temporary technical copies needed to stream or display it in the Service;
use Content as standalone audio (including uploading a track to another platform with only a still image or artist or track name);
sample, remix, edit, pitch-shift, loop for a new composition, add lyrics or instruments, or otherwise create a derivative work;
use Content in advertising, games, apps, films, podcasts, products or any commercial production, except under a licence you obtain from us;
use Content in connection with violence, sexual content, hate, illegal activity, or anything that infringes anyone’s rights; or
circumvent technical protection, hotlink to media files, or access our APIs or media URLs except as we provide in the Service.

Streaming or viewing Content in the Service is not a licence to use that Content somewhere else. If you want a licence and you do not qualify for Chillhop Creators, contact [email protected].

We have the rights we need to make Content available via the Service. We do not promise that a third-party platform will allow, leave unclaimed, or refrain from monetising a use of Content that you make outside the Service.

8. Chillhop Creators

The Chillhop Creators programme is an optional licence for eligible individuals to use designated Content in qualifying online audiovisual productions, subject to registration, channel linking, crediting rules and the Chillhop Creators Terms.

Those terms form part of this agreement if you join the programme. If they conflict with these Terms on a Creators-specific point, the Creators Terms control for that point.

Companies, agencies and other commercial uses that fall outside the programme need a separate licence from [email protected].

9. Your content

“User Content” means anything you submit to the Service, including display names, avatars, playlists, chat messages, reports, Pen Paws messages, feedback and similar material.

You retain whatever ownership you have in your User Content. You grant Chillhop a worldwide, non-exclusive, royalty-free, transferable, sublicensable licence to host, store, reproduce, modify (for formatting or technical reasons), display, distribute and otherwise use that User Content as needed to operate, protect and improve the Service, and to make it available to other users where the relevant feature does that.

You confirm that you have the rights needed to grant this licence and that your User Content does not infringe anyone’s rights or any law.

We may remove or refuse User Content at any time. We do not undertake to monitor all User Content, and we are not responsible for it. Features that host User Content are provided as a hosting service; you are the provider of your own User Content.

You can report illegal or abusive content through in-product reporting tools where available, or by emailing [email protected]. We will review reports and may remove content, warn you, suspend or close accounts, and notify authorities where we are required or it is appropriate to do so.

10. Acceptable use

You agree not to, and not to help anyone else to:

break the law or these Terms;
harass, threaten, bully, defame or discriminate against anyone, or post hate speech, sexual content involving minors, or other harmful material;
infringe copyright, trademarks or other rights, including by unauthorised use of our music;
interfere with the Service, including by introducing malware, overloading, scraping, crawling, mining, reverse engineering (except where a mandatory law allows it), or bypassing rate limits or access controls;
collect personal data about other users;
use the Service to send spam or unsolicited promotion;
misrepresent your identity or affiliation; or
use any automated system to access the Service other than a public search engine indexing publicly available pages in a reasonable way.

We may investigate violations and cooperate with law enforcement. We are not liable for other users’ conduct.

11. Third-party services

The Service may link to or integrate third-party services, including YouTube, Twitch, Spotify, Apple, Google, email and analytics providers, and shop.chillhop.com. Those services are not under our control. Their terms and privacy policies apply to your use of them. We are not responsible for their content, availability or practices.

If a feature uses YouTube API Services, you also agree to the YouTube Terms of Service and Google’s Privacy Policy. You may revoke access in your Google security settings.

12. Availability and beta features

We aim to keep the Service available, but we do not guarantee uninterrupted, timely or error-free operation. We may suspend access for maintenance, security, legal reasons, or capacity limits.

chillhop.city and other features may be labelled as under development, beta or experimental. They may change, break, lose data or be withdrawn without notice. You use those features at your own risk, without any service-level commitment.

We may set usage limits, including on streaming, downloads (where offered), API calls and storage.

13. Our intellectual property

Chillhop, the raccoon and related marks, the look and feel of the Platforms, and all Content are our property or that of our licensors. You may not use our names, logos or distinctive artwork except as we expressly allow in writing, or as required for proper crediting under the Creators Terms.

Feedback you send us may be used by us without restriction or obligation to you.

14. Copyright complaints

If you believe Content or User Content on the Service infringes your copyright, send a notice to [email protected] with:

your contact details;
a description of the work and where it appears on the Service;
a statement that you have a good-faith belief the use is not authorised; and
a statement that the notice is accurate and that you are the owner or authorised to act, made under penalty of perjury where that is required.

We may remove the material and, where appropriate, close the accounts of repeat infringers.

15. Disclaimers

The Service and Content are provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied or statutory, including merchantability, fitness for a particular purpose, title and non-infringement.

We do not warrant that the Service will meet your needs, that Content will remain available on any third-party platform, or that the Service is free of errors, viruses or interruptions.

Nothing in this section excludes a warranty that cannot be excluded under mandatory law, including mandatory consumer rights described in section 20.

16. Limitation of liability

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for intentional or grossly negligent conduct.

Subject to the previous paragraph, and to the maximum extent permitted by law:

we are not liable for any indirect, incidental, special, consequential or punitive loss, or for lost profits, lost revenue, lost data, lost goodwill, or business interruption, whether based on contract, tort (including negligence), statute or otherwise, even if we were told they were possible; and
our total liability arising out of or in connection with the Service or these Terms is limited to the greater of (a) the amount you paid us for the Service in the 12 months before the claim, and (b) one hundred euros (€100).

If you are a consumer in the European Union, the United Kingdom or another jurisdiction that does not allow some of these limits, they apply only to the extent that jurisdiction allows. Your mandatory statutory rights remain unaffected.

17. Indemnity

You will indemnify and hold harmless Chillhop and our officers, directors, employees and licensors against claims, damages, losses, costs and reasonable legal fees arising out of your User Content, your misuse of the Service or Content, your breach of these Terms, or your infringement of any law or third-party right. This does not apply to the extent a claim is caused by our own wilful misconduct or gross negligence, and it does not require a consumer to indemnify us beyond what mandatory law allows.

18. Suspension and termination

These Terms continue until you or we end them.

You may stop using the Service and delete your account at any time.

We may suspend or end your access, or delete an account, immediately if you breach these Terms or any additional terms, if we must do so for legal or security reasons, if the Service is discontinued, or if your account has been inactive for a long period. Where reasonably practical and legally allowed, we will give notice.

On termination, your licence ends and you must stop using the Service and Content. Sections that by their nature should survive (including intellectual property, disclaimers, liability, indemnity, governing law and this survival sentence) will survive.

We may also remove or disable Content or User Content at any time.

19. Changes

We may change these Terms. We will post the new version on this page and update the date above. For material changes, we will give additional notice that is reasonable in the circumstances (for example a notice in the Service or an email).

If you do not agree to the updated Terms, you must stop using the Service and may delete your account. If you continue to use the Service after the updated Terms take effect, you accept them. If a mandatory consumer law requires your express consent to a particular change, we will ask for it.

20. Consumers

If you are a consumer, these Terms do not affect mandatory rights you have under the laws of your country of residence, including rights regarding digital content and services that are not in conformity with the contract.

Most of the Service is provided free of charge. Where EU consumer cancellation rights apply to a paid digital service, we will provide the required pre-contract information. If you ask us to start a paid digital service during a cancellation period, you may be charged for what has been provided, as allowed by law.

21. Governing law and disputes

These Terms and any dispute or claim arising out of or in connection with them or the Service are governed by the laws of the Netherlands, without regard to conflict-of-law rules.

The courts of the Netherlands have exclusive jurisdiction, except that:

if you are a consumer habitually resident in the European Union, the United Kingdom or another country that grants you the right to sue or be sued in your home courts, you may bring proceedings in those courts, and we will bring proceedings only in those courts; and
mandatory consumer protections of your country of residence still apply if that country’s law says they do.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

22. General

Entire agreement. These Terms, the Privacy Policy and any additional terms you accept (including the Creators Terms) are the entire agreement between you and us about the Service and replace prior agreements about the same subject.
Severability. If a provision is held invalid or unenforceable, the rest remains in effect and the invalid provision will be modified to the minimum extent needed to make it valid.
No waiver. If we do not enforce a provision, that is not a waiver of our right to do so later.
Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or to a successor in connection with a reorganisation or transfer of the Service.
Force majeure. We are not liable for delay or failure caused by events beyond our reasonable control, including outages of third-party networks, hosting, or platform APIs.
Third-party rights. These Terms do not give enforcement rights to anyone except you, us and our permitted successors, except that our licensors may enforce provisions that protect their Content.
Language. These Terms are in English. A translation is for convenience only.
Notices. We may notify you through the Service or by email to the address on your account. You may notify us at the address in section 23.

23. Contact

Chillhop Music B.V.
Piet Heynsplein 7
3024 RH Rotterdam
The Netherlands
[email protected]
Licensing: [email protected]
Privacy: [email protected]